Warranty and Return Policy Return: - The customer has the right to cancel the order at any time before the delivery process is completed. - If the customer is entitled to a refund, the refund process will be credited to the customer's bank account within 12 working days. - The customer has the right to request a replacement or return of the product in case of an issue that cannot be repaired by the maintenance team. Maintenance and Warranty: - Two-year warranty on electrical parts and manufacturing defects. - The warranty does not cover the replacement of the six internal filters (filter replacement is consumable). - The following periodic maintenance schedule must be adhered to: - Performing regular maintenance on the water purifier filters ensures you get healthy, clean water free of germs and protects the device from potential technical faults. - If there is a problem with the product, the customer must submit a maintenance request via the contact methods available on the website, and they will be contacted within two working days to schedule a service appointment. - The customer has the right to have the product maintained by the Qasr Al-Tahliya team during the warranty period. - Electrical parts must not be exposed to water. - The device must not be subjected to any modifications, repairs, or transportation by another company. - The device must not be exposed to direct sunlight or weather conditions. - Any breach of these terms will void the warranty. - The warranty is void if the product is tampered with, disassembled, or repaired at non-specialized centers, or if non-original filters or spare parts are used from outside the company, or if maintenance is performed outside the company resulting in malfunction or leakage. - Blocking the drain line causes serious damage to the device components and filters and is not covered by the warranty. - Water from wells cannot be used as a feed source for the device, and the warranty does not cover this. The device is designed only to purify tap water due to its high salinity. - The device’s water cannot be connected to or stored in an external tank. Using an external tank creates an environment conducive to bacteria and viruses growth due to the absence of disinfectant chlorine after the purification process. Therefore, only the designated water storage tank supplied with the device should be used, available in various sizes (19 liters, 40 liters, 80 liters). These tanks do not allow air to enter, preventing bacteria and viruses from multiplying inside. - The device can be installed outside the house on the external wall, but a protective box must be designed and installed to protect it from sunlight, rain, and humidity. Otherwise, the warranty will be voided. It is preferable to install the device under the kitchen sink. - Note: Exposure of the water purifier to sunlight will promote algae growth, internal component contamination, and rapid wear of parts, which voids the warranty. - The device cannot be installed outside mosques, restaurants, cafes, or connected to an external water dispenser, as it is intended for personal use only inside homes.